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FAQs

FAQs

We try to cover all of your most asked questions here but if yours isn't listed please don't hesitate to get in touch.

 SAME DAY DELIVERY (MIAMI DADE COUNTY, BROWARD COUNTY AND PALM BEACH COUNTY

If you make the order before 1:00pm EDT time you will receive free delivery.

ARE YOU STILL SHIPPING DURING THE COVID-19 PANDEMIC?

We are still shipping orders to Florida and the US but we are very busy with orders so you should expect your order to ship within the week rather than within 2 business days.

USPS and UPS are both now doing contactless deliveries, which means there is an increased chance of parcels going missing from your doorstep. Please keep an eye on your tracking number, as we can not be held responsible for theft. Stay safe!

 

CAN I SHOP HERE IF I'M UNDER 18?

No, sorry. Thanks for stopping by but we're afraid you've gotta go.

U.S. law requires you to be 18 or older to order from PUPITON TOYS.

 

I LIVE IN (THE NAME OF YOUR BEAUTIFUL STATE OR PROVINCE), HOW MUCH WILL THE SHIPPING COST?

All North American orders over $100 ship free, so treat yourself :)

For orders under $100 we charge a flat rate $10 shipping fee to all North American addresses.

For Expedited Packages shipping will be calculated at the checkout.

 

WHAT IF I LIVE SOMEWHERE OTHER THAN NORTH AMERICA?

If you're looking to have items shipped Internationally it will be calculated at the checkout. If the amount is too high for you to justify, please get in touch so we can either find a better way to get it to you or even help you find another local retailer if possible. Everyone deserves sexual happiness.

 

ARE INTERNATIONAL DUTIES/CUSTOMS TARIFFS INCLUDED IN INTERNATIONAL SHIPPING?

If you live outside of North America, you may be asked by your country's border authorities to pay duties or tariffs on your purchase. Duties are not included in our shipping rates. The duties charged by your country are out of our control, and are calculated by your country's officials when the package reaches the border. It's best to check the customs/duties requirements of your country.

 

IT'S EASIER FOR ME TO SHIP THINGS TO MY OFFICE/ MY NOSY ROOMMATE IS ALWAYS HOME. HOW ARE YOUR BOXES MARKED?

Shipping is discreet and will not have “PUPITON” or any other identifier on the package. So, go ahead and order it to your office's front desk. 

 

HOW FAST CAN I GET MY HANDS ON MY PURCHASE?

All standard orders ship within 4 business days. PUPITON is not liable for lost, misdirected or stolen packages, but we will work with the shipper to help you find a missing shipment.

 

BUT WHAT IF I NEED IT SOONER?

If you need express posting please be sure to choose it as your shipping option. Orders will still take 24-48 hours to send out.  

 

WHAT IF I BUY SOMETHING BACKORDER/PRE-ORDER?

Sometimes something is so popular we sell out. If you buy something on backorder or pre-order we try to list the next possible shipping date in the product listing. That is the date it would ship out, not the date you would receive it. We will contact you if that date changes. 

If you order a pre-sale item with in-stock items the entire order will ship together once the pre-sale item is back in stock. If you would like the other items more quickly please either place the orders separately or send us a message and we'll forward over a small invoice to cover the shipping.  

 

CAN I RETURN SOMETHING IF I DECIDE I DON'T WANT IT?

All sales are final—for health and safety reasons we cannot accept returns or exchanges, even on unopened merchandise. 

 

WHAT IF YOU HAVEN'T SHIPPED IT YET?

 If you have immediate buyer's remorse and email us before your order has shipped out, then we can issue a refund but will have to charge a 20% restocking fee as we assemble orders as soon as we get them. 

 

BUT WHAT IF IT COMES DAMAGED OR DEFECTIVE?

If your toy stops working, you may contact the manufacturer directly for warranty information. If you have a problem with your order, please contact us. Defective products will be returned at buyer’s expense with all original parts and packaging. Please don't hesitate to contact us if you have any issues! 

If you received your order and it isn't complete or something's missing, please send us a picture of the package within 7 days. We'll do our best to sort it out! Please don't open or tamper with any of the toys or boxes, as we can't help with toys that have been opened or used. 

 

MY ORDER SAYS IT WAS DELIVERED BUT I CAN'T FIND IT, WHAT DO I DO?

Porch bandits are the worst! Having a parcel go missing is a huge disappointment, however we aren't liable for stolen or misdirected packages. We recommend filing a claim with the postal service, but you can reach out to us if you have questions. 

 

OOPS! I PUT IN THE WRONG ADDRESS, CAN I CHANGE IT?

If you incorrectly entered your address or had an autofill mishap, please contact us as soon as possible. If your order hasn't been shipped yet, we can correct the address no problem!

However, if the order has already shipped, we cannot edit the address as the package is in the postal system. Sometimes these packages will be sent back to us, in which case we can issue a refund! PUPITON can't guarantee a refund and we aren't liable for misdirected packages.

If you have any questions about your order, let us know! 

 

I LEFT MY TOY'S CHARGER AT A HOTEL/MY EX-PARTNER'S APARTMENT/THE LIBRARY. CAN I GET ANOTHER ONE?

We've all been there but unfortunately, we do not carry replacement chargers for rechargeable toys. For a replacement, please contact the manufacturer directly.


CAN I TAKE THIS TOY IN THE BATH/SHOWER/SWIMMING HOLE/WATERFALL?

Waterproof toys (i.e. safe to use in the bathtub or shower) are clearly marked on the product page. If it’s not noted as waterproof, we do not recommend submerging it in water. Toys with a built-in charger or plug should never be used near water and spot-cleaned only while unplugged. PUPITON is not liable for any injury resulting from the misuse of any product.


WHAT LUBES CAN I USE WITH MY TOY?

For information on compatible lubes, cleaning and more, please contact us.

 

AM I ALLERGIC TO ANYTHING IN THIS PRODUCT?

For lubricants, body care products and consumable goods, all ingredients are listed on the product page. Please read and review carefully. PUPITON is not liable for any negative reactions to the products in our shop. 

HOW DO I USE MY BEAUTIFUL NEW TOY?

Please research your toy and its proper use before purchase. PUPITON is not liable for the misuse of any product resulting in medical injury. If you share your toys with partners, make sure to clean them regularly or use them with condoms to reduce the likelihood of STI transmission.